Services designed for mission success

Digital Transformation (DX)

You want to digitally transform but identifying the right path to digital transformation can be difficult. We help you develop a digital transformation strategy covering digitization, modernization, and change management.

What Are The Drivers Of Digital Transformation

Why is digital transformation a business imperative for government agencies?

Worker Shortage

Millions of jobs remain unfilled due to a growing skills gap.

Risk & Cost Pressure

Global companies are facing increasing macroeconomic and cost pressures.

Digital Disruption

Traditional enterprises are threatened by the rise of digital business models.

What Are The Benefits Of Digital Transformation

Our research shows that many government agencies are now beginning to execute digital transformation initiatives. Most agency DX goals focus on the three areas of benefit: cost and efficiency, growth, and quality paired with citizen experience.

Reduce costs to improve efficiencies

Drive exponential growth through production innovation

Improve quality to serve citizens better.

Digital Transformation Challenges

Strategy

Many agency leaders cite the lack of a clear DX strategy as a key barrier to achieving full potential. Developing a DX strategy aligned with business goals and built to enable measurable value is essential to success and program longevity. Our DX framework provides a 5-step process to identify value and kick-start your strategy.

Data Alignment

Many agency leaders believe improving the ability to leverage data across the enterprise would be effective at addressing disruption. Gathering, organizing, and democratizing your data unlocks greater potential for DX outcomes. Enabling a digital thread allows critical data to be accessible across functions and roles.

Speed & Scale

Large-scale businesses on average start with eight digital transformation projects, with 75% of these failing to scale. To overcome this pilot purgatory, you should combine a value-led DX strategy with strategic partners and out-of-the-box solutions. This will set the agency on the right path to achieve impact quickly and scale across the organization.

Why Choose Us

Process Transformation

We redefine processes to achieve greater efficiency and reduce costs.

Service Transformation

We help you drive faster product innovation and improve service delivery.

Growth Opportunity

We help you expand into emerging areas with high-growth potential and attainable market share.

Cultural Transformation

We empower you to create an organizational culture that fosters collaboration and alignment.

Citizen Experience

We improve product and/or service quality and building superior citizen experiences and engagement opportunities.

Frequently Asked Questions

The digital transformation journey encompasses five key domains:

  1. Process Transformation: Overhauling workflow processes to enhance efficiency, reduce costs, or achieve both objectives simultaneously.
  2. Product and Service Transformation: Leveraging digital advancements to expedite product innovation and streamline service delivery.
  3. Growth Opportunities: Facilitating organizations to venture into emerging areas swiftly, tapping into high-growth opportunities and securing market share.
  4. Cultural Transformation: Realigning organizational culture to foster collaboration and enhance employee alignment.
  5. Citizen Experience: Initiatives dedicated to enhancing product or service quality, resulting in superior citizen experiences and increased engagement opportunities.

Although these areas can be delineated separately, their objectives often intersect. For instance, an agency investing in product and service transformation will likely elevate its citizen experience standards concurrently.

Funding digital transformation begins with:

  1. Harmonizing with Established Financial Objectives: Large-scale businesses commonly prioritize revenue, operating margin, and asset efficiency in their financial goals. All digital transformation initiatives should better align with these areas to gauge their impact on the overall financial performance.
  2. Identifying Key Value Drivers: Organizations leverage various value drivers to achieve financial goals. For instance, enhancing collaboration within the value chain can boost revenue, optimize equipment availability, enhance performance to benefit operating margins, improve first-time fix rates, and optimize asset efficiency.
  3. Commence with High-Value Use Cases: Once organizations clearly understand their financial goals and value drivers, they can prioritize use cases that promise high impact and rapid time-to-value. This approach ensures prompt feedback on the progress of digital transformation initiatives.
  4. Quantify Operational Impact: To ascertain improvements in workflow processes, organizations must establish a baseline for measurement. This baseline is crucial for accurately determining the impact and value of any investments. Understanding the baseline and anticipating how the digital transformation solution should affect it allows for a meaningful comparison of expectations against actual outcomes.
  5. Define Financial Outcomes: The documented benefits derived from operational metrics contribute to financial goals by showcasing recognizable improvements. Demonstrating the documented impact on critical financial metrics is essential for garnering organizational commitment and ensuring the ongoing success of the digital transformation initiative.

Before initiating a digital transformation, organizations must first align on the initiative’s purpose, identify business needs, and understand how it will improve current processes. After establishing this clarity, preparing for a cultural shift is key—success hinges on people, not just technology. Start with a small, measurable project to track progress and outline appropriate technologies for short- and long-term goals. The right digital partner should align with the organization’s vision and integrate well with existing systems. Flexibility is essential, as the project scope may evolve and scale up over time.

Artificial intelligence (AI) plays a pivotal role in digital transformation technologies, often being one of the most influential tools. AI encompasses a range of technologies, such as large language models, machine learning, and computer vision, each enhancing automation, data analytics, and insights. However, like any digital transformation initiative, the success of AI integration relies on aligning with business goals and addressing potential challenges like siloed data and infrastructure limitations. Organizations should consult with their digital transformation partners to effectively harness AI’s potential for long-term success.

Establishing a measurable baseline is crucial when pursuing digital transformation or any improvement effort. Without a baseline, it becomes difficult to assess the true impact of any changes. For example, knowing the current production level is essential if a company wants to improve factory output. Tracking progress is only possible if the initial baseline is understood. By documenting current performance, organizations can measure improvements meaningfully and ensure that progress is made, not just investments. This approach provides clarity and confidence in evaluating success.

Digital transformation can mean many things. It can be as simple as moving a paper-based workflow onto a computer. It can be as complex as integrating computer vision into cameras to process visual data better and understand environmental shifts and movements.

Here is one brief example of digital transformation:

Training: An organization faces a crisis: Skilled labor is leaving and must be replaced without significantly losing productivity. Augmented reality solutions allow businesses to create interactive, step-by-step instructions overlayed into the physical environment, providing nuanced instruction to new employees. In addition, augmented reality solutions can also enable remote expert assistance, letting a remote expert see a problem more easily and assist in the solution without making a time and cost-consuming trip on-site.

The ongoing impact of the COVID-19 pandemic has expedited the momentum of digital transformation, necessitating more efficient work processes with fewer logistical constraints. The pandemic spurred the adoption of hybrid and decentralized workflows, placing increased importance on software solutions, particularly those focused on workflow and collaboration.

Furthermore, the pandemic accelerated the departure of older employees from the traditional work environment, intensifying the need to develop novel and effective methods for training, educating, and upskilling an evolving workforce.

Additionally, supply chain challenges, created and exacerbated by the pandemic, persist into 2023 and are expected to remain suboptimal shortly.

The imperative to think innovatively and establish more streamlined work methods, as underscored by the lessons of COVID-19, serves as compelling evidence for the necessity of digital transformation.